Warranty Information

Furnware products are supported by local consumer protection laws, where they apply. This Warranty is in addition to any rights and remedies you may have under those laws, which cannot be excluded.

Customers in Australia
In addition to our warranty, our products are covered by guarantees under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in New Zealand
Our products are mainly supplied to schools and organisations, so the Consumer Guarantees Act 1993 will not normally apply. If a product is purchased for personal or household use, the protections under the Consumer Guarantees Act 1993 may apply.

Customers outside Australia and New Zealand
Local consumer laws may apply.

• This warranty covers defects arising from faulty design, materials, or workmanship under normal use and proper installation.
• Exclusions for normal wear and consumable components are outlined in What’s Not Covered below.
• Your warranty starts from the date of purchase, as shown on your invoice.
• It applies only to products sold by Furnware or authorised distributors.
• Goods must be installed, used, and maintained in accordance with our guidelines.
• The warranty applies to the original purchaser and is not transferable.
• Moving parts (including hinges, wheels, castors, and adjustable mechanisms) are covered against manufacturing defects under normal use. These components may require periodic maintenance or replacement due to normal wear, and wear-related deterioration is not covered.
• Fixed seating is not covered under this warranty. Please refer to the product-specific warranty for coverage details.
• Specific warranty terms and conditions apply to custom designs, specials, or product modifications and will be confirmed at the time of quoting. Where designs or modifications are originated or specified by the customer, the customer accepts responsibility where performance or compliance may vary from standard Furnware products or furniture standards. Where Furnware designs a custom solution, standard warranty terms apply to our design and workmanship.
• Repairs or services not covered under this warranty may be subject to a charge.